Date of last revision: January 10, 2018
We last updated this policy on January 10, 2018
1- Information you provide us directly
Personal Information may include, but is not limited to: username, first name, last name, company, title, phone number and email address. We may also retain any messages you send through the Platform and may collect content created by you in the Platform. We use this information to operate, maintain and provide to you the features and functionality of the Platform. We also use this information to improve the navigation of our Site and personalize communications with you.
You can choose at any time to opt out of further communication with servicePath by contacting us at firstname.lastname@example.org
If you give us information about you, we keep it and use it to improve our Platform, Services and Site.
We collect personal information to help improve our Platform and our Site when you voluntarily provide it via surveys, downloads or become a registered user of our Platform.
2- Information we may receive from third parties
We may receive information about you from third parties. For example, if you
that third-party may pass certain information about your use of its service to servicePath. This information could include, but is not limited to, the userID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. We recommend that you review and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Platform or Site. You may unlink your third-party account from the Platform by adjusting your settings on the third-party service.
When you use our Platform or Site, third parties might give us some information about you.
3- Analytics information
We may directly collect analytics data, or use third-party analytics tools to help us measure traffic and usage trends for the Platform and Site. These tools collect information sent by your browser or mobile device, including the pages you visit and other information. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
To help us improve our Platform, Services and Site, we keep information about how you use them as well as anonymous analytic data about that use.
4- Cookies information
When you visit our Site or use our Platform, we may send one or more cookies (a small file downloaded and accessed by your web browser) to your computer that uniquely identifies your browser and lets servicePath log you into the Platform faster as well as fill out forms on our Site faster. These cookies may also convey information to us about how you use our Platform and Site. For example: the pages you view, the links you click and other actions you take) and allow us or our business partners to track your usage of our Platform and Site over time. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Platform and Site may not function properly if the ability to accept cookies is disabled.
We may send cookies to your web browser to help you use our Platform and navigate our Site. You can adjust your cookie settings in your browser.
5- Log file information
Log file information is automatically reported by your browser or mobile device each time you access our Platform and Site. When you use either, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring pages/URLs, exit pages/URLs, number of clicks, link interactions, domain names, landing page activity, pages viewed, and other such information.
Whenever you load a page from our Platform or Site, your browser sends us information about itself and your interactions. That information get stored on our servers.
6- Clear gifs/web beacons information
When you visit our Site, we may employ clear GIFs (also known as web beacons) which are used to anonymously track online usage patterns. In addition, we may use clear GIFs in HTML-based emails sent to our users to track which emails are opened and which links are clicked. This information helps us improve our Platform and with accurate reporting.
We use advanced techniques (clear gifs/web beacons) to determine the interactions people have with our Site and our emails.
7- Device identifiers
When you access our Platform or Site on a mobile device, we may access, collect, monitor and/or remotely store one or more device identifiers such as a universally unique identifier (“UUID”). A device identifier may be related to the device hardware, operating system or loaded software. A device identifier may convey information to us about how you navigate our Platform or Site. A device identifier may remain persistent on your device, to help you log in faster and enhance your navigation of our Platform and Site. Some features may not function properly if use or availability of device identifiers is blocked or disabled.
We may store a device identifier on your mobile device to help with navigation and log-in. We use device identifiers from mobile devices to help improve our Platform.
8- Location data
When you access the Platform or Site on a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Platform and Site, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
Your mobile device can give us information about where you are. We sometimes use this information to offer you better service.
9- Commercial and marketing communications
We use the information we collect or receive to communicate directly with you. We may send you emails, direct messages, texts or other forms of electronic correspondence containing newsletters, promotions and special offers. If you do not want to receive such correspondence, you have the ability to opt out or change your preferences.
We also use your information to send you Platform-related communications. For example: account verifications, service reminders, updates to features of the Platform, technical and security notification. You may not opt out of Platform-related communications.
In order to grow our business, we send out communications that contain content that we hope you find interesting and useful. These commercial messages may be related to our Platform or Services that you do not already use. You can easily opt out of receiving these types of messages from us. We promise to stop when you do. We will, however, continue to send you important notifications regarding the Platform for as long as you are a customer/user.
10- Use of information we collect
servicePath will not sell or rent to any third party any of the Personal Information or data that you provide to us. If you provide Personal Information for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For example, if you contact us by email, we will use the Personal Information you provide to answer your question or resolve your problem. Also, if you provide Personal Information in order to obtain access to the Platform, we will use your Personal Information to provide you with access to the Platform and to monitor your use of it.
servicePath and its subsidiaries and affiliates may also use your Personal Information and other personally non-identifiable information collected through the Platform and Site to help us improve the content, functionality, navigation and overall user experience of the Platform and Site. servicePath, its subsidiaries, and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions on how to opt-out of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us at email@example.com
We won’t sell or rent your Personal Information to third-parties outside servicePath and its group companies (parent, subsidiaries and affiliates) without your consent except where necessary to provide you access to or use of the Platform.
In order to maintain our Platform and make your user experience as seamless as possible, we use some of the aforementioned information.
11- Ads on servicePath Platform and Site
Please note that an advertiser may ask servicePath to show an ad to a certain audience of Users (for example, based on demographics or other interests). In that situation, servicePath determines the target audience and servicePath serves the advertising to that audience and only provides anonymous aggregated data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.
If we have to have ads in our Platform or Site, we may have to use your Personal Information we have stored in order to show you appropriate ads.
12- Disclosure of your Personal Information
servicePath is not in the business of collecting and selling Personal Information. We consider this information a vital and important component in establishing a long-term relationship with you. There are, however, certain circumstances in which we may share your Personal Information with certain third-parties without notice to you as set forth below.
In the event of a sale, merger, reorganization, dissolution or similar event of servicePath, Personal Information may be part of the transferred assets.
Agents, Consultants and Related Third-Parties
servicePath sometimes hires other companies or individuals to perform certain business related functions. When we use another company to perform these functions, we only provide them with the Personal Information that they need to perform their specific function or provide the specific service.
We don’t sell your Personal Information. Our partners, affiliates and contractors may have limited access to your Personal Information but only in order to do their job. If we sell the company, Personal Information may be included in the transfer. If it is legally required for us to share your Personal Information then we fully intend to obey the law.
If you are invited to join a servicePath team account, and you accept the invitation, you are agreeing that certain of your Personal Information will be shared with the team account holder and other team members. In particular, the team account holder will have access to your name, email address, avatar (if any) and task usage, and other team members will have access to your name, email address and avatar (if any). Any information you share via a team account or Third-Party Services you link to, will be available to all team members of the team account you have joined. You are solely responsible for any information you share via a team account, which is posted at your own risk.
You must be at least 13 years old to use servicePath. If you believe someone under the age of 13 has voluntarily provided Personal Information to servicePath, please contact us and we will endeavor to remove that information from our databases.
15- Information Storage
servicePath uses computers all over the world. This means your information might be transferred to Canada, Europe, US, Australia, and anywhere else the Platform, Services or Site is operated.
16- Information Security
servicePath cares about the security of your information, and uses commercially reasonable safeguards to protect Personal Information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your communications, particularly email, with servicePath at all times
We take many steps to ensure your private information and account credentials are safe. To this end, if you find a security problem, contact us. Please note that emails and communications with us are not encrypted.
All disputes will be handled in the jurisdiction of Toronto, Ontario, Canada..